Privacy Policy

 

Effective Jan 2024

1. Scope of This Policy
2. Agreement to Terms
3. Information We Collect
4. Cookies
5. Children’s Privacy
6. Our Use of Personal Information
7. Our Disclosure of Personal Information
8. Your Privacy Choices
9. Security
10. Links to Other Websites
11. Effective Date and Changes to This Privacy Policy
12. How to Contact Us

 

1. Scope of This Policy

VivoAquatics, Inc. (“VivoAquatics,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our websites at www.vivoaquatics.com and www.vivopoint.com (the “Site”), from using our mobile application (the “App”), from purchasing products and services from us or engaging with our content, or by use of any of our services, including VivoPoint and VivoPoint Pro (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.

2. Agreement to Terms

By using or accessing our Service in any manner, you acknowledge that you accept the practices and policies outlined below and in our Terms of Use, and you hereby agree that we will collect, use and share your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy and our Terms of Use, then you should immediately discontinue use of the Service without providing us with any personal information.

3. Information We Collect

We may collect the following categories of personal information (a) directly from you (such as when you create an account, make a purchase, or when you enter information on our Service), (b) from third-parties such as when we contract with them, (c) from the device and browser that you use to access the Service, and (d) from cookies and similar technologies.

Identifiers

We may collect your first name, last name, company email address, personal email address, phone number, company name, company address, postal address, unique personal identifier, online identifier, account name, account password, and Internet Protocol address.

Professional and/or Employment Information

We may collect work contact information, name of your employer and your work title.

Financial and Transactional Information

We may collect payment details, such as credit or debit card information, bank account number, billing address, order history, insurance information and any other purchasing or consuming histories or tendencies.

User-generated Content

We collect the information and content of communications that you share through the Service. This may include video and photographs provided during support calls.

Audio-Visual Information

We may collect profile pictures, photographs, and videos. This may include audio-visual information of assets, incidents and property locations.

Device Information

We may collect device information when you visit our Site or use our App. Device information may include your device type, browser type, online and/or unique identifiers, IP address, geolocation information, access times, and domain names.

We receive geolocation information when you are using the Service, including when the app is in use in the foreground or background. We may continuously collect location information from you when the Service is in use in the foreground or background in order to personalize the Service experience. We also use this information for analytics purposes.

Internet Activity

We may collect information concerning your interaction with the Service, including when you access the Service and your browsing activity on the Service (such as which pages you visit, in what order, and for how long). This may also include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics, Mixpanel, and Full Story) that may be helpful for marketing purposes or for improving the Service.

Other Identifying Information that You Voluntarily Choose to Provide

We may collect identifying information in emails, letters, texts, or other communications you send us, including, without limitation, any identifying that you choose to include in your communications with any Artificial Intelligence (AI)-powered tools or chatbots that we may include in the Service.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information; for example, we may not be able register an account and respond to your requests.

4. Cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes. Cookies on the Site are generally divided into the following categories:

• Strictly Necessary Cookies. These are required for the operation of the Site. They include, for example, cookies that enable you to log into password-protected portions of the Site. These cookies are session cookies that are erased when you close your browser.

 

• Analytical/Performance Cookies. These allow us to recognize and count the number of visitors to the Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located).

We also use Google Analytics, Mixpanel, and Full Story for part of this process. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. Google provides users with the ability to prevent their data from being used by Google Analytics—learn more by going to https://tools.google.com/dlpage/gaoptout. For more information about Mixpanel, please visit https://mixpanel.com/legal/privacy-policy. For more information about Full Story, please visit https://www.fullstory.com/legal/privacy/.

 

• Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you have previously visited the Site and asked to remain logged into it (e.g., this saves your username). These cookies qualify as persistent cookies because they remain on your device for use during your next visit to the Site. You can delete these cookies as detailed below.

You can also prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of our Site, and you may, for example, be required to re-enter your log-in details.

Do-Not-Track Signals

At this time, we do not recognize automated “do-not-track” browser signals.

5. Children’s Privacy

The Service is not intended for users under the age of 16 and VivoAquatics does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. Our Use of Personal Information

We collect and use your personal information for the following purposes:

• Providing the Service and providing services requested by, or reasonably anticipated within the context of our relationship with, you
• Managing your relationship with us
• Responding to your inquiries or requests, and requesting feedback
• Provide goods or services requested by, or reasonably anticipated by you
• Providing promotional materials or other marketing materials that we believe will be of interest to you
• Administering promotions, events, or surveys
• Analyzing use of the Site and/or App
• Tracking use of your username and password and tracking your shopping cart
• Tracking how you navigate the Site and/or App
• Tailoring advertisements to what we believe will be of interest to you
• Personalize Site/App (e.g., name automatically appears on Site)
• Evaluate eligibility for employment or partnership
• Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible, and
• Complying with legal and regulatory obligations.

 

7. Our Disclosure of Personal Information

We may share your personal information with the following third parties:

• Service providers, including our affiliates that provide services on our behalf. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.
• Other users, such as if [describe circumstances].
• Business partners, such as when you request products or services from one of our Business Alliance Partners Program.
• Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors, including Scale North Advisors.
• With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, assignment of assets, or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
• Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information that we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.]

 

8. Your Privacy Choices

If you no longer want to receive our emails, or other marketing communications, you may unsubscribe at any time by emailing us at the email via the methods set out in the How to Contact Us section at the end of this Privacy Policy, clicking “Unsubscribe” in any of our marketing emails, choosing to opt-out at check out, or by choosing what notification you receive from your account settings.

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or purchases placed through the Service.

By logging into your account, you may review, amend, and delete certain categories of information associated with your account. Please note, certain types of information cannot be deleted from our systems, this includes your name, order history, and insurance account information.

9. Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at support@vivopoint.com or at the contact information in the How to Contact Us section below.

10. Links to Other Websites

For your convenience, we may link to third-party sites and services, or otherwise display third-party content through our Service to provide increased value to our visitors. We have no control over these linked sites, each of which has separate privacy and data collection policies and practices independent from us. As such we have no responsibility or liability for these independent policies or actions and are not responsible for the privacy practices or the content of any such websites. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information, and we encourage you to review their policies before engaging with these third-party sites.

11. Effective Date and Changes to This Privacy Policy

This Privacy Policy is effective as of the date at the top of this policy. VivoAquatics has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

12. How to Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at:

Email: Support@vivopoint.com

Phone: (888) 702-8486